We are always thinking about our customers. Transparent privacy policy is one of the steps towards in this cause. Read MHD Privacy Policy below.
Last Updated: January 15, 2026 Effective Date: January 15, 2026
1. Introduction
Welcome to MHD Logistics LLC (“MHD Logistics,” “Company,” “we,” “us,” or “our”). We are a premier integrated supply chain provider in the Sultanate of Oman and a division of the Mohsin Haider Darwish (MHD) Group.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website mhdlogistics.com (the “Site”), use our logistics services, or engage with our freight, warehousing, and transport solutions.
By accessing our Site or utilizing our services (including “Get a Quote,” “Track Shipment,” or booking services), you expressly consent to the data practices described in this policy.
2. Information We Collect
To provide efficient logistics solutions, we collect various types of information. We reserve the right to collect the following:
A. Personal Information
We collect personally identifiable information that you voluntarily provide to us when you register, request a quote, or contact us. This includes, but is not limited to:
- Identity Data: Full name, company name, job title.
- Contact Data: Email address, phone number, physical billing/shipping address.
- Logistics Data: Pick-up and delivery locations (e.g., City of Departure, Deliver City), consignee details, and government-issued IDs required for customs clearance (e.g., Export/Import codes).
B. Operational & Shipment Data
- Tracking Information: Shipment tracking numbers, freight type (Air, Sea, Land, Train), weight, dimensions, and Incoterms preference.
- Financial Data: Payment details processed through our secure gateways (note: we do not store full credit card numbers on our servers).
C. Technical & Usage Data
When you access the Site, we automatically collect certain data to improve functionality and security:
- IP address, browser type, operating system, access times, and referring website addresses.
- Cookies: We use cookies to analyze traffic, remember your preferences, and track user behavior for marketing purposes.
3. How We Use Your Information
We use your data to facilitate our business operations and for purposes that benefit the Company, including:
- Service Fulfillment: To process quotes, book consignments, manage warehousing, and execute freight forwarding (Air, Sea, Land).
- Customs & Compliance: To comply with legal requirements for cross-border shipments, including sharing data with customs authorities in Oman and destination countries.
- Communication: To send you updates regarding your shipment (tracking), administrative information, and changes to our terms.
- Marketing & Promotions: To send you information about new services, special offers, or industry news. You acknowledge and agree that we may use your data for our own marketing purposes unless you explicitly opt out.
- Legal & Security: To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
4. Disclosure of Your Information
We may share your information in the following situations, prioritizing operational efficiency and legal protection:
- Affiliates: We may share your information with our parent company, Mohsin Haider Darwish (MHD) Group, and joint venture partners (e.g., Duqm United Logistics LLC) for business continuity and integrated service offerings.
- Service Providers: We share data with third-party vendors, sub-contractors, and agents who perform services on our behalf (e.g., fleet operators, IT support, payment processors).
- Legal Obligations: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes (e.g., customs declarations) or protect the rights, property, or safety of MHD Logistics.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as a business asset.
5. Data Retention
We retain your personal information and shipment records for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal, accounting, or reporting requirements. We reserve the right to retain data indefinitely for archival and analytical purposes where permitted by law.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your personal information, you acknowledge that you provide such information at your own risk. MHD Logistics shall not be liable for unauthorized access, hacking, or data breaches beyond our reasonable control.
7. Third-Party Websites
Our Site may contain links to third-party websites (e.g., social media platforms like Facebook, LinkedIn, X). We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those websites.
8. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, or delete your data.
- To exercise these rights, please contact us at: [email protected]
- We reserve the right to charge a reasonable fee for processing complex data access requests, where permissible by law.
9. Governing Law & Jurisdiction
This Privacy Policy and any disputes related to it or your use of our services shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Dispute Resolution: You agree that any legal action or proceeding between you and MHD Logistics shall be brought exclusively in the courts located in Muscat, Sultanate of Oman. You hereby waive any objection to such jurisdiction or venue.
10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or our services after any changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
MHD Logistics LLC Address: Wadi Kabir, Muscat, Sultanate of Oman (P.O. Box 112, Postal Code 111)
Phone: +968 7155 7267 / +968 2473 2500
Email: [email protected]